After-Sales Service

At Heat Line Care, we prioritize customer satisfaction not just during the sale, but throughout the entire product lifecycle. Our commitment to quality extends to our dependable after-sales service, ensuring that our customers receive ongoing support and assistance long after their purchase. Whether it's maintenance, troubleshooting, or spare part replacements, our dedicated team is here to address any concerns and provide timely solutions.

Our Quality Assurance

At Heat Line Care, we are fully committed to exceeding customer expectations when it comes to product quality. Our quality assurance process begins the moment we receive a Request for Quotation (RFQ), and our comprehensive quality management system is integrated into every step of the manufacturing process, from quotation to final shipment.

Purchase Order Receipt

Once an order is confirmed, our team meticulously reviews purchase orders and cross-checks them with the original quote to resolve any discrepancies before moving forward with production. We source raw materials in line with your specifications, ensuring they are properly logged, identified, and assigned to work orders, guaranteeing full material traceability throughout the manufacturing process.

Manufacturing Process

After receiving the necessary materials, our shop schedulers generate job travelers to maintain traceability, record training information, capture gaging data, and track the progress of each job through every stage of production. Our experienced shop and quality managers oversee the entire process, ensuring that our stringent quality control measures are followed as each job moves through various machining centers in our facility.

Additional Services

To offer a comprehensive, turnkey solution, we collaborate with certified external vendors for processes such as plating, coating, heat treating, and roll threading. When third-party services are required, we ensure that the traceability of your parts and materials is fully maintained. We only partner with trusted, reputable sources to guarantee that every aspect of your product meets our high-quality standards.

By integrating quality assurance at every stage and offering additional services, Heat Line Care delivers reliable, top-tier products that meet and exceed our customers' expectations. 

Client Satisfaction

As a customer-focused organization, Heat Line Care is dedicated to maximizing the satisfaction of our valued clients in every possible way. To achieve this, we ensure that our clients receive high-quality products at competitive, market-leading prices. All of our offerings are crafted from premium materials, sourced from trusted and certified vendors after a thorough evaluation of the market.

Our team

Our team of professionals engages directly with clients to fully understand their diverse needs and deliver solutions that meet their specific requirements. To streamline the payment process, we offer a variety of convenient payment methods, including cash, cheque, demand draft (DD), invoice, and online payment options. In addition, we ensure timely delivery of all consignments through our extensive distribution network, ensuring that products reach clients within the promised time frame.

team responsibility

These efforts have helped us establish a strong and loyal customer base across the country, built on a foundation of trust, quality, and exceptional service.